Connection Issues

Connection Problems Guide

Connection issues can be caused by several factors. The dropdown menus below should help you diagnose where your issue is coming from, and help you fix it!

ERROR: Internal exception: Connection reset

  • Unplug and reconnect your router:
    This error is usually displayed right when you log in or after 10 to 15 seconds. It's usually caused by a high ping with the server. Unplugging your router for 10 seconds and then reconnecting should fix this issue. If you keep experiencing a high ping after restarting your router you should contact you Internet Provider.
  • Make sure you're using the latest Java
    If you are running an older version of Java, you have a higher chance to encounter this issue, therefore please try to download the newest version of Java here.

ERROR: Internal Exception: io.netty.handler.timeout.ReadTimeOutException

  • This is an error which is automatically send when you have a connection issue.
    This is an error which can be caused by a lot of reasons and it's the default error which Minecraft sends if you've a connection issue, therefore there isn't a clear way to solve it.

    Try to remove any mods you might have installed and lower your in-game settings, as one of the reasons this error appears is caused by chuncks which are being loaded. Furthermore, try checking the game version solution and DNS solution.

You may be running a version of Minecraft which we no longer support. Here are the steps to fix this:

  1. Close the game.
  2. Reopen the Minecraft Launcher.
  3. Locate the version area (see image)
  4. Click the small dropdown arrow.
  5. Click on "Latest Release"
  6. After selecting Latest Release, click "Play" and try to join the server.

You may not be able to connect due to an issue with your DNS. You can read about what a DNS is here.


  1. Hold down your Windows key and the "R" key at the same time to open the Run window.
  2. Type CMD and click "Ok".
  3. Type ipconfig /flushdns and press enter into the Command Prompt.
  4. Try connecting.

    OS X (Yosemite and above):

  1. Open Terminal.
  2. Type sudo discoveryutil mdnsflushcache and enter.
  3. Try connecting.